To avoid losing valued enterprise customers to churn, business service providers need to do everything they can to ensure a consistent and predictable level of service. Enhanced fault management capabilities enable service providers to react quickly to a service outage or disruption, but nowadays “reacting” is not enough. Business service providers must proactively monitor network, service and application performance management, and be able to report on the level of service they are providing to customers.
InfoVista solutions for service-level reporting enable business service providers to take a more intelligent and proactive approach to network and service assurance. These solutions empower business and managed service providers to monitor, analyze and report on their IP/MPLS, Carrier Ethernet and legacy infrastructures, as well as the VPN, Unified Communication and Cloud services they deliver, from end to end.
- Automate and centralize their performance reporting processes to eliminate informational silos, inefficient performance management workflows and inconsistent KPIs, and accelerate troubleshooting and problem resolution
- Deliver detailed and flexible customer-facing reports that underpin the promised SLA, enabling the service provider to prove compliance with quality of service (QoS) expectations related to network uptime, MTTR, service performance, WAN optimization, and more
- Provide the enterprise customer’s IT department with the immediate ability to determine if an application performance problem is related to the level of service they are getting from their service provider or whether it is related to an internal LAN issue
- Exploit real-time and historical performance data to baseline normal user behavior, accurately predict abnormal patterns and peak traffic periods, improve capacity planning, and provide preemptive care, thus minimizing potential SLA violations and improving end users’ perception of the service